ByteIT Computer Solutions

SUPPORT

.

Dedicated Business IT Support

ByteIT provide a range of IT support products to suit your needs, ranging from total support, covering both hardware and software for your peace of mind, through to pay as you go support with highly competitive hourly rates.

We also provide computer repairs, upgrades, virus removal and health checks etc. for businesses and home users alike.

Our business support packages allow us to fix your problem in the quickest way possible that suits your needs, whether it is advice over the phone, remotely taking control of your computer or an engineer visiting site.

Support incidents can be logged by:

Phoning our helpdesk on 0845 643 9998 which is answered weekdays 9am to 5pm

email: support@byteit-computers.co.uk available 24 hours a day

helpdesk: ByteIT Helpdesk

Our state of the art helpdesk software also allows our customers to log their own support incidents directly onto our helpdesk, from there they can monitor the progress of their call and are notified by email of any updates.  Customers also have access to their own reporting tools, allowing them to monitor our performance and ensure that they are getting value for money.  They can also keep copies of job sheets for their own records.

Use our contact page to arrange a demonstration.

Platinum Support Package

Everything is covered.

The 'Total' package; includes all of the following:

• Unlimited telephone support
• Unlimited remote support
• Unlimited on-site labour
• All replacement parts*
• Monthly on site healthcheck and proactive support
• Fixed Hardware and Labour Costs

 *parts are replaced on a like for like basis

 Gold Support Package

The 'Enhanced' package includes all of the following:

• Unlimited telephone support
• Unlimited  remote support
• Unlimited on-site support
• Monthly on site healthcheck and proactive support
• Fixed Labour Costs

 
Silver Support Package

Covers everything that is covered by our Gold Package, but is chargeable at an hourly rate and invoiced at the end of each month.  Ideal for small businesses.

Bronze Support Package

Our Bronze package is aimed at providing IT consultancy and assistance.  You pay for a ‘block’ of time then call us as and when you need our expertise.  Call us now for more information.

If none of our packages suit your needs then please contact us.  We aim to be flexible and can tailor a package that suits your individual needs.

We also provide ad-hoc support for domestic users, for virus removal and networking (including Xbox and Playstation3 wireless configuration).

 

 

 

 

ByteIT Computer Solutions 2009 ©